Introduction
UrbanOrra (https://urbanorra.com) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

Information We Collect
We may collect:

  • Account & Order Information: name, email address, shipping and billing address, phone number, order history.
  • Payment Information: payment card details are processed securely by third-party payment processors; we do not store full card details on our servers.
  • Technical Data: IP address, browser type/version, device identifiers, pages visited, referring site, and other analytics data.
  • Cookies & Tracking: cookies, local storage and similar technologies to remember preferences and to analyze site usage.
  • Customer Service Communications: emails, chats, or messages you send to us.

How We Use Your Information
We use information to:

  • Process orders, manage your account and provide customer service.
  • Ship products and manage returns.
  • Send transactional emails (order confirmations, shipping notices).
  • Personalize your experience and display relevant products and offers.
  • Improve our website, products and services, and detect and prevent fraud.
  • Comply with legal obligations.

Legal Basis (where applicable)
When required by law, we process personal data based on your consent, to perform the contract (your purchase), to comply with legal obligations, or for our legitimate business interests (e.g., fraud prevention, analytics).

Sharing & Disclosure
We may share personal information with:

  • Service providers who perform services on our behalf (payment processors, shipping carriers, hosting, analytics, marketing platforms).
  • Law enforcement or regulators when required by law, or to protect rights, safety or property.
  • Acquirers in the event of a business sale or reorganization.

We do not sell personal information to third parties.

Cookies & Tracking
We use cookies and similar technologies to operate the site, remember preferences, and analyze usage. You can manage cookie settings in your browser; disabling cookies may affect site functionality.

Security
We implement reasonable administrative and technical safeguards designed to protect personal data. However, no system is completely secure—if you suspect abuse of your personal information, contact us.

Your Rights
Depending on your jurisdiction, you may have rights to:

  • Access, correct, update, or request deletion of your personal data.
  • Object to or restrict processing.
  • Receive a copy of your data in a portable format.
    To exercise these rights, email contact@urbanorra.com with your request and proof of identity.

Children
Our site is not intended for children under 13 (or higher age per local law). We do not knowingly collect personal data from children.

International Transfers
Your information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place.

Changes to the Policy
We may update this policy. The “Last updated” date at the top will reflect changes. Continued use of the site after updates indicates acceptance.

Contact
Questions or requests: contact@urbanorra.com or https://urbanorra.com/contact.